Support Beyond Launch
Ongoing Website Support
Most of my clients are busy actually running their businesses — not logging into Wix trying to update photos, fix formatting issues, improve SEO, or figure out why something suddenly shifted on mobile. My monthly support plans are meant to take that pressure off. Instead of waiting until the site feels outdated or broken, we work together consistently to keep everything looking polished, functioning properly, and evolving with your business.
Three simple plans. No surprises.
Every plan includes monthly SEO monitoring and a site health check delivered straight to your inbox. Choose the level of hands-on support that fits where your business is right now.
Website Watch
$99/month
Perfect for businesses that want professional oversight without committing to ongoing monthly edits. This plan includes a monthly report covering your SEO performance, keyword visibility, and overall site health — written in plain language, not technical jargon — so you always know how your website is performing and where improvements may be needed.
WHAT'S INCLUDED
-
Monthly SEO monitoring report
-
Site health check
-
Written summary delivered by email
-
Preferred hourly rate of $85/hour for additional work
Website Support
$175/month
Ideal for clients who need occasional updates and ongoing support throughout the month. Includes your monthly report, site health check, a 15-minute check-in call, and up to one hour of hands-on website updates. Great for content edits, photo swaps, and small updates that keep your site feeling polished and current without needing a larger project each time.
WHAT'S INCLUDED
-
Monthly SEO monitoring report
-
Site health check
-
15-minute check-in call
-
Up to 2 hours of website edits and updates
-
Priority scheduling
-
Preferred hourly rate of $80/hour for additional work
Growth Support
$299/month
Designed for businesses that want consistent, ongoing website support as they grow. This plan includes up to three hours of hands-on work each month for updates, design changes, SEO improvements, new sections, and ongoing refinements — plus your monthly report and check-in call. Ideal for businesses that want their website continuously evolving alongside their brand.
WHAT'S INCLUDED
-
Monthly SEO monitoring report
-
Site health check
-
15-minute check-in call
-
Up to 4 hours of website edits, updates, and new content
-
Priority scheduling and faster turnaround
-
Preferred hourly rate of $75/hour for additional work
Preferred Pricing for Ongoing Clients
My standard hourly rate for non-retainer clients is $100/hour. Clients enrolled in an active support plan receive reduced hourly pricing for additional work beyond their included monthly hours, with preferred rates ranging from $85/hour to $75/hour depending on the plan selected.
What Ongoing Support Can Include
Most monthly requests fall into the category of small-to-medium website updates that help keep your site active, current, and functioning properly over time.
Examples of ongoing support may include:
-
Text and image updates
-
Blog posting and formatting (not Blog creation or writing)
-
Mobile formatting fixes
-
EO updates and metadata improvements
-
Small layout or design adjustments
-
New homepage or page sections
-
Event, seasonal, or promotional updates
-
Troubleshooting and general website support
-
Backend Wix updates and organization
Larger projects quoted separately
Retainer plans are designed for ongoing support and maintenance rather than large-scale redesigns or development projects. Larger projects are always discussed in advance and quoted separately when needed.
Examples may include:
-
Full website redesigns
-
Advanced custom functionality
-
Major e-commerce restructuring
-
Brand redesigns
-
Large content migrations
-
Extensive new page builds
Who These Plans Are For
These plans are a great fit for:
-
Businesses that regularly need website updates
-
Clients who want ongoing SEO oversight
-
Business owners who do not want to manage Wix themselves
-
Growing businesses that want their website evolving consistently over time
-
Clients looking for a long-term website partner rather than one-time project work
Additional Time & Flexibility
Monthly support hours are reserved specifically for retainer clients and do not officially roll over month-to-month. If additional time is needed, work beyond included hours is billed at your plan’s preferred hourly rate and invoiced at the end of the month.
That said, I understand that every business has busy and slower seasons, and I always try to work with my long-term clients flexibly when reasonable and possible.
Typical turnaround times
Most small requests are completed within 3–5 business days depending on workload and project complexity. Retainer clients receive priority scheduling whenever possible.
Please note that these plans are intended for ongoing website support and scheduled updates rather than emergency technical support. If your website experiences a business-critical issue such as your site being completely down, payment failures, domain outages, or platform-related errors, Wix Customer Care should always be your first point of contact, as they provide 24/7 platform support and direct access to backend systems that I do not.